Proficient in Microsoft Office Suite - Excel, Word, Outlook Previous experience utilizing computer applications, analyzing information, investigating/researching accounts, as needed, and making logical decisions, strongly preferred. High degree of accuracy (data entry, communication, assessments) and attention to detail in all aspects of job functions
Strong working knowledge of card processes, including disputes, chargeback and card investigations. Previous experience with First Data systems is a plusįlexible and willing to work at a rapid pace within strict time frames including nights and weekends
Fraud investigator cardworks software#
Prior experience with card case management software preferred Two (2) years' prior relevant card and/or card fraud experience in bank operations environment, and related customer service experience preferred High School or its equivalent education required Makes sound decisions and takes appropriate actions in the best interest of our clients and/or customers Maintains thorough and current knowledge of all applicable federal, state, and local regulations (including but not limited to all FCRA requirements, FDIC Red Flag Guidelines) as well as internal policies and procedures and client's requirements Works with merchants to ensure all recovery efforts are sustained for chargeback, merchant credit Performs/originates chargebacks on POS/ATM PIN cases to ensure recovery and minimize loss to clients according to the facts of the case.
Performs investigations on card cases categorized as fraud, accessing necessary information and platforms to bring investigation to a resolution.Ĭommunicates with internal team members, members, and/or vendors via phone, email, and in-person to obtain additional investigation information working to maintain account holder privacy and data integrity while avoiding 3rd party disclosure. Takes action to ensure that regulatory (Reg E and Z and any other applicable Regulation) and compliance requirements are met with respect to the card case, and remediating immediately if they are not being met Processes account maintenance, including placing flags and holds on accounts and cards to minimize loss exposure to the client Logs, investigates, updates, and maintain card cases accurately in case management platform. Receives inbound calls from cardholders claiming unauthorized transactionsĬonducts outbound calls to merchants and/or cardholders to complete reasonable investigation within regulatory timeframesĪssesses incoming card fraud cases to determine impact to client and cardholder, prioritizing those cases that have particular monetary or reputational impact, and taking action to ensure those cases are worked accurately, comprehensively, and timely so that no opportunities are missed Works cases accurately, comprehensively, and timely to case completion This may involve direct communication with merchant and cardholder as part of the investigation and as such proper communication and demeanor skills are critical. Work card fraud cases through the lifecycle of the case to maximize outcome for cardholder and client, including and not limited to intake of calls. In this role, primary responsibilities will include working and investigating card fraud cases, triaging cases, and identifying card fraud cases for investigatory follow-up. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.Īn Investigator on the Fraud Investigation and Recovery team researches and examines fraud or abuse related to account holder information for our clients. (1973), Mediterranean Studies (now part of Near Eastern and Judaic Studies) Wellesley College 1967 - 1971 A.B.Investigator I, Fraud Investigation & Recovery - Orlando, FL & Pittsburgh, PAĬardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. Paul Area Genealogical & Family History Researcher & Writer Research Education Boston University 1975 - 1978 Ph.D., Classical Studies Brandeis University 1971 - 1976 M.A.
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